Following a recent visit by the British Assessment Bureau, Spectrum Community Health is awarded with two international standards, ISO 9001 and ISO 14001, demonstrating consistency in Spectrum’s service delivery and management practises. This independent assessment was conducted by the leading Certification Body, the British Assessment Bureau and demonstrates Spectrum’s commitment to customer service and quality in delivery.
ISO 9001 is a quality management standard and achieving this means that Spectrum Community Health has the systems and requirements in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction.
ISO 14001 provides a framework for the development of an environmental management system. The standard requires organisations to have an environmental policy and action plan to manage their impact on their environment.
As a result from the assessment process it has been identified that the document control within Spectrum is well established, so much so that the organisation’s records management for all patients’ records has been quoted as excellent. The management review process for both standards demonstrated capability to ensure the continuing suitability, adequacy and effectiveness of the management system. Spectrum is committed to the improvement of procedures and systems, continuously striving to achieve the highest standards.
Dr Linda Harris, Chief Executive of Spectrum Community Health said, “This is an excellent achievement for an organisation so young. I am extremely proud as it underlines our commitment to our customers, our approach to quality and demonstrates our focus on achieving the highest standards.”
As a certified organisation, Spectrum Community Health is committed to continuous improvement and will be assessed annually to ensure progress is being maintained.