Enhancing the Care Experience

Spectrum takes pride in providing exceptional quality of care for our service users through innovating new approaches to service design and the patient pathway, harnessing digital technology and demonstrating the very highest standards of healthcare delivery. Our staff are empowered to explore new approaches and champion their passions in healthcare and we are experienced in introducing new models of care and transformation.

One of the best examples of this is the radical transformation of healthcare at HMP Liverpool, which earnt our transformation lead, Stella Hannaway, the crown of Nursing Times’ “Nurse Leader of the Year”.

Transforming Services: Better Health Liverpool

In April 2018, Spectrum was appointed as the lead provider of healthcare services in HMP Liverpool – introducing a new partnership brand (“Better Health Liverpool”) and embarking on a long-term mission to transform patient services. This partnership aimed to embed positive culture change in the prison and raise quality standards across the healthcare team (primary care, mental health and recovery services). To do this, Spectrum worked closely with the prison and with our partners to:

• Introduce a new clinical leadership structure and better pathways for multidisciplinary working, as well as appointing a Healthcare Governor
• Boost nurse recruitment in key areas and develop on-site training packages, including in Substance Misuse First Aid
• Improved screening rates for Blood-Borne viruses and implement a new pathway for Dried-Spot Blood Tests, which increasing screening rates from 8-12% in October 2018 to 94% in 2019
• Ensure that patients were more involved with their care and aware of services available to them

This partnership also focuses heavily on improving patient safety, embedding better support for mental health and managing risks.