Team anchor Rebecca champions Liaison & Diversion

Joining our fabulous #HiddenHeroes this week is Rebecca, a Navigator in our Liaison and Diversion (L&D) service who has provided crucial support for colleagues and service users during the pandemic.

As a key worker during COVID-19, Rebecca has remained on-site in Durham police station – where she triages vulnerable adults coming into custody. As a result, Rebecca has been a vital point of contact for colleagues who have been shielding or self-isolating at home.

Rachel, L&D Partnership Manager, says, “In these challenging times, we have had fewer staff on site and have heavily relied on Rebecca to support the continuation of our Liaison and Diversion triage. She has also played a major part in the induction of new staff members who joined the service during the pandemic and she has gone above and beyond within this, producing step-by-step guidance for new and future colleagues and keeping lines of communication open.”

Across Yorkshire and the North East, Liaison and Diversion Navigators work in police custody to assess vulnerable adults who come into contact with the justice system (including those with mental health needs or learning disabilities), diverting them to appropriate support services where possible. As well as this key work, Rebecca has played a big part in fostering team spirit!

Rachel adds, “Rebecca has also taken up the role of ‘Wellbeing Champion’ within the Liaison and Diversion service in Durham. She has played a big part in maintaining team morale through organising team games, positive team news stories, a virtual ‘night out’ and a virtual baby shower for one of her colleagues! With Rebecca’s support, our new staff and colleagues working from home have had a consistent point of contact which has ensured that the whole team can still work together to offer some support to as many vulnerable people as possible.” Well done Rebecca!