Next among our #HealthcareHeroes this week is Helen Ireland, Admin Team leader in HMP Liverpool.

Helen is a #HealthcareHero for her work across several key projects in recent months, undertaken after she stepped up to lead the team during the central Manager’s absence. As the COVID-19 pandemic continues to put pressure on our services, Helen is on-site responding effectively to a vast number of week-on-week changes in the prison, including the management of social distancing in the outpatient area.

GP Registration Pathway

Helen has been involved with a national and large-scale piece of work to start implementing the GP Registration Pathway, which supports vulnerable prisoners to access healthcare and support in the community after leaving prison. This work helps prison teams to identify patients who do not have a community GP (often due to factors such as homelessness or chaotic lifestyles) and to help them register with a practice before they leave prison, building their support networks.


Helen also supported the team in HMP Liverpool when they had issues with the Ulysses system, which is used in Liverpool for managing compliments and complaints. When the Admin team could not access the system and were at risk of losing important data, Helen developed a contingency plan, recorded data manually and liaised with the Quality and Assurance team to correct the issue.

Digitalising patient escort forms

In recent months, Helen has trained staff in how to complete escort forms online – a piece of work which makes the escort process more efficient and saves time for the prison.

Stella Hannaway, Head of Transformation, said, “Helen has worked hard to mobilise all these different contingencies without a manager on site and shown excellent leadership skills. She has carried out this work despite difficult personal circumstances and worked from home when she was diagnosed with COVID-19, showing great commitment to the service. She’s a role model as a leader and truly lives our values.”